Shop Manager Cancún

Job title: Shop Manager Cancún

About the Role The Amorino Store Manager is responsible for leading the store and the team. The role includes planning daily staff schedules, interviewing and hiring, coordinating operations, and ensuring the store is well-stocked, clean, and in proper working order.

What You'll Do

• Provide training to all employees on the Amorino Know-how and standard procedures, ensure ongoing training regarding new and existing products, promotions and policies
• Supervise and coordinate the duties and daily tasks among the team members
• Oversee and rectify the team members' ability to serve the correct amounts of product and respect presentation, efficiency and quality of customer service, store maintenance and sanitation
• Check regularly all necessary invoices, costs and personnel/payroll related administrative duties
• Manage all contacts with suppliers in case of absence of the store owner
• Cooperate in planning a store budget
• Care of all the KPIs the management sets to optimize sales, profitability, store management, cost management, etc
• Complete or delegate weekly frozen and dry goods inventory
• Place dry and frozen goods orders according to store needs, the season and the owner guidelines
• Supervise daily cash management functions
• Complete, check and renew when necessary all templates regarding products' traceability/cleaning, machinery maintenance and cleaning, stores area cleanliness and general maintenance
• Manage the posters and signs placement in the store according to the Amorino guidelines
• Control and ensure the correct and balanced gelato and stock turnover by regularly tracking with the scale the gelato servings per employee

What We're Looking For

• Customer service oriented with a strong personal attitude
• General attitude, leadership and communication skills
• Experience supervising a team and delivering high-quality customer service
• Ability to manage inventory, cash handling, and relationships with suppliers
• KPI-driven mindset with focus on sales, profitability and cost management