Shop Manager Bordeaux – St Rémi

Job title: Shop Manager Bordeaux – St Rémi

About the Role The Amorino Store Manager is responsible for the day-to-day operation of the store and the team. This role plans schedules, interviews and hires staff, coordinates tasks, and ensures the store is stocked, clean, safe, and compliant with standard procedures. The manager also oversees training, customer service quality, inventory, and administrative duties.

What You'll Do

• Provide training to all employees on Amorino Know-how and standard procedures, ensure ongoing training regarding new and existing products, promotions and policies;
• Supervise and coordinate the duties and daily tasks among the team members;
• Oversee and rectify the team members' ability of serving the correct amounts of product and respect its presentation, efficiency and quality of customer service, store maintenance and sanitation;
• Check regularly all necessary invoices, costs and personnel/payroll related administrative duties;
• Manage all the contacts with suppliers in case of absence of the store owner;
• Cooperate in planning a store budget;
• The store manager has to care of all the KPIs the management sets to get the best results in terms of sales, profitability, store management, cost management, etc.;
• Complete or delegate weekly frozen and dry goods inventory;
• Place dry and frozen goods order according to the store needs, the season and the owner guidelines;
• Supervise daily cash management functions;
• Complete, check and renew when necessary all the templates regarding products' traceability/cleaning, machinery maintenance and cleaning, stores area cleanliness and general maintenance;
• Manage the posters and signs placement in the store according to the Amorino guidelines;
• Control and ensure the correct and balanced gelato and stock turnover by regularly tracking with the scale the gelato servings per each employee;

What We're Looking For

• Strong customer service orientation;
• Leadership and effective communication;
• Experience in supervising teams and training;
• Ability to manage inventory, cash handling and administrative duties;
• Willingness to cooperate with owner and manage suppliers;