Shop Manager Barcelona – Triangle

Job title: Shop Manager Barcelona – Triangle

About the Role The Amorino Store Manager is in charge of the store and the employees who work within. He/she might plan and promote the daily schedule of employees, interview, hire, coordinate and discipline employees, make sure the store is stocked, clean, in proper working order. This role focuses on training, operations efficiency and achieving sales and KPI targets.

What You'll Do

• Provide training to all employees on the Amorino Know-how and standard procedures, ensure ongoing training regarding new and existing products, promotions and policies.
• Supervise and coordinate the duties and daily tasks among the team members; oversee the team’s ability to serve correct portion sizes, maintain presentation, efficiency and quality of customer service, store maintenance and sanitation.
• Check regularly all invoices, costs and personnel/payroll related administrative duties; manage contacts with suppliers in case of absence of the store owner; cooperate in planning a store budget; monitor KPIs for sales, profitability, store management and cost control.
• Complete or delegate weekly frozen and dry goods inventory; place dry and frozen goods orders according to store needs, season, and owner guidelines; supervise daily cash management; maintain templates for traceability, cleaning, machinery maintenance, and general store cleanliness and maintenance.
• Manage posters and signs placement according to Amorino guidelines; track gelato servings per employee with the scale to ensure correct turnover and quality control.

What We're Looking For

• Customer service orientation with a positive general attitude; strong leadership and communication skills.
• Experience in store management, staff training, inventory management, cash handling and budget planning.
• Ability to lead a team, maintain standards, and operate in a fast-paced retail environment.