About this role
About the Role The Amorino Store Manager oversees the store and employees, ensuring operations, training, inventory, and customer service align with Amorino standards. What You'll Do
- Provide training to all employees on Amorino know-how, standard procedures, product information, promotions and policies, and ensure ongoing training.
- Supervise and coordinate daily tasks among team members.
- Oversee and ensure correct serving quantities, presentation, efficiency, quality of customer service, store maintenance, and sanitation.
- Regularly check invoices, costs and payroll-related administrative duties.
- Manage supplier contacts in case the store owner is absent.
- Assist in planning store budget.
- Monitor KPIs set by management for sales, profitability, store management, cost control, etc.
- Complete or delegate weekly frozen and dry goods inventory; place dry and frozen goods orders per store needs, season, and owner guidelines.
- Supervise daily cash management functions.
- Complete, check, and renew templates for product traceability, cleaning, machinery maintenance, store cleanliness, and general maintenance.
- Manage posters and signs in-store according to Amorino guidelines.
- Monitor gelato and stock turnover; track gelato servings per employee using scales to ensure balanced portions. What We're Looking For
- Customer service mindset and attitude
- Leadership and communication skills
- Ability to provide training and coaching
- Strong organizational and administrative abilities
- Attention to inventory, budgeting, and supplier coordination
- Commitment to store cleanliness, sanitation, and quality control
- Ability to work well in a team and interpersonal skills