About this role
Job title: Shop Manager
About the Role The Amorino Store Manager is responsible for the store and the employees who work within. The role may plan and promote the daily schedule of employees, interview, hire, coordinate and discipline staff, and ensure the store is stocked, clean, and in proper working order. The role focuses on maintaining high standards of customer service, product presentation, and store operations.
What You'll Do
- Provide training to all employees on Amorino know-how, standard procedures, and ongoing training on new and existing products, promotions and policies.
- Supervise and coordinate the duties and daily tasks among the team members; ensure efficient service, correct product portions, presentation, and cleanliness.
- Check invoices, costs and payroll-related administrative duties; manage supplier contacts in case of the store owner's absence; assist in budgeting.
- Monitor KPIs to achieve sales, profitability, cost control and overall store performance; plan and delegate weekly frozen and dry goods inventory; place orders according to store needs and owner guidelines.
- Oversee daily cash management; maintain templates for traceability, cleaning, machinery maintenance, area cleanliness, and general maintenance; manage posters and signs per Amorino guidelines; ensure proper gelato stock turnover by tracking servings per employee with the scale.
What We're Looking For
- Customer-focused attitude with strong service orientation; leadership and communication skills.
- Ability to train and develop staff; experience with store operations and inventory management.
- Detail-oriented, organized, and able to manage budgets, KPIs, and supplier relationships.
- Commitment to product quality, sanitation, and customer satisfaction.