Shop Manager

Job title: Shop Manager

About the Role The Amorino Store Manager is responsible for the overall operation of the store and the team, including staffing, training, inventory, and store presentation. The role focuses on delivering excellent customer service, maintaining standards, and achieving KPIs related to sales, profitability, and cost management.

What You'll Do

• Plan and promote the daily schedule of employees, interview/hire, coordinate and discipline staff, and ensure the store is stocked and in proper working order.
• Provide training on Amorino Know-how and standard procedures; ensure ongoing training regarding new and existing products, promotions and policies.
• Supervise and coordinate the duties and daily tasks among the team members; oversee quality of service, presentation, efficiency, and customer service, store maintenance, and sanitation.
• Check invoices, costs and payroll-related administrative duties; manage supplier contacts in the owner's absence; assist in planning the store budget; monitor KPIs for sales, profitability, and cost control.
• Complete or delegate weekly frozen and dry goods inventory; place dry and frozen goods orders according to store needs, season, and owner guidelines.
• Supervise daily cash management; renew templates for product traceability, cleaning, machinery maintenance, and general store cleanliness and maintenance.
• Manage posters and signs placement in the store according to Amorino guidelines; monitor gelato turnover and servings per employee using the scale.

What We're Looking For

• Customer service mindset; strong leadership and communication skills.
• Ability to train and supervise staff; experience in planning schedules and managing daily operations.
• Experience with inventory, procurement, budget planning and basic payroll/administrative tasks.
• Commitment to hygiene, sanitation, store upkeep and quality standards.
• Onsite availability in Fontainebleau and alignment with Amorino know-how and policies.