About this role
Job title: Shop Manager
About the Role The Amorino Store Manager oversees the store and the team, ensuring excellent sales, service, and operations. You’ll plan staff schedules, recruit and train employees, and ensure the store is stocked, clean, and properly maintained. You’ll drive performance by managing KPIs, budgets, and supplier relations.
What You'll Do
- Provide training to all employees on Amorino Know-how and standard procedures, and ongoing training on products, promotions and policies
- Supervise and coordinate daily tasks and responsibilities among team members
- Ensure accurate gelato portions, proper presentation, service efficiency, and high standards of customer service, store maintenance and sanitation
- Check invoices, costs and payroll-related administrative duties
- Maintain supplier contacts in the absence of the store owner and assist in planning the store budget
- Monitor KPIs for sales, profitability, store management and cost control
- Complete or delegate weekly frozen and dry goods inventory; place dry and frozen goods orders according to store needs and owner guidelines
- Oversee daily cash management
- Complete/renew templates for traceability, cleaning, machinery maintenance and general store upkeep
- Manage posters and signs placement in the store according to Amorino guidelines
- Monitor gelato turnover and servings per employee using the scale to ensure correct amounts and presentation
What We're Looking For
- Experience managing a retail store or a team; strong leadership and communication skills
- Customer-service oriented with a proactive, hands-on approach
- Ability to plan schedules, manage budgets, and coordinate supplier relations
- Familiarity with Amorino Know-how and standard procedures and a commitment to product quality and store presentation
- Strong organizational and administrative capabilities, including inventory, invoices, payroll, and cash handling