Shop Manager

About the Role The Amorino Store Manager is in charge of the store and the employees who work within. He/she may plan and promote the daily schedule of employees, interview, hire, coordinate and discipline employees, make sure the store is stocked, clean, in proper working order. What You'll Do

• Provide training to all employees on the Amorino Know-how and standard procedures, ensure ongoing training regarding new and existing products, promotions and policies
• Supervise and coordinate the duties and daily tasks among the team members
• Oversee and rectify the team members’ ability of serving the correct amounts of product and respect its presentation, efficiency and quality of customer service, store maintenance and sanitation
• Check regularly all necessary invoices, costs and personnel/payroll related administrative duties
• Manage all the contacts with suppliers in case of absence of the store owner
• Cooperate in planning a store budget
• Care for all KPIs the management sets to achieve sales, profitability, store management, cost management, etc.
• Complete or delegate weekly frozen and dry goods inventory
• Place dry and frozen goods orders according to store needs, the season and owner guidelines
• Supervise daily cash management functions
• Complete, check and renew templates regarding products’ traceability/cleaning, machinery maintenance and cleaning, stores area cleanliness and general maintenance
• Manage posters and signs placement in the store according to Amorino guidelines
• Control and ensure the correct and balanced gelato and stock turnover by regularly tracking with the scale the gelato servings per each employee What We're Looking For
• Strong customer service skills and a positive general attitude
• Leadership and effective communication abilities
• Ability to train and develop staff and manage daily store operations
• Experience with inventory, budgeting, supplier coordination and cash handling