About this role
Job title: Shop Manager
About the Role The Amorino Store Manager oversees the store and the team to ensure excellent customer service, product quality and smooth daily operations. This role combines leadership, training, inventory control and budget awareness to drive sales and profitability.
What You'll Do
- Provide training to all employees on the Amorino Know-how and standard procedures, and ongoing training regarding new and existing products, promotions and policies.
- Supervise and coordinate the duties and daily tasks among the team members; ensure correct portions, presentation, efficiency, quality of customer service, store maintenance and sanitation.
- Check invoices, costs and payroll-related administrative duties; manage supplier contacts in case of the owner's absence; assist in planning the store budget.
- Care for KPIs set by management to optimize sales, profitability, store management and cost control.
- Complete or delegate weekly frozen and dry goods inventory; place dry and frozen goods orders according to store needs, season and owner guidelines.
- Supervise daily cash management; maintain templates for product traceability, cleaning, machinery maintenance, store cleanliness and general maintenance.
- Manage posters and signs placement in the store per Amorino guidelines; monitor gelato stock turnover by tracking servings per employee.
What We're Looking For
- Customer service oriented
- General attitude
- Leadership and communication