About this role
Job title: Shop Manager
About the Role The Amorino Store Manager oversees the Pamplona location and its staff, ensuring high standards of service, inventory, and store operations. This role involves planning schedules, training employees, and driving KPIs to achieve sales and profitability targets while maintaining Amorino guidelines.
What You'll Do
- Plan and promote daily staff schedules; interview, hire, coordinate and discipline employees; ensure the store is stocked, clean, and in proper working order.
- Provide training on Amorino Know-how, standard procedures, and ongoing product/promotion/policy training.
- Supervise daily tasks and team members; ensure correct portioning, presentation, efficiency, customer service quality, store maintenance, and sanitation.
- Check invoices, costs and payroll-related administrative duties; manage supplier contacts when the owner is away; assist in budgeting.
- Monitor KPIs to optimize sales, profitability, store management, and cost control.
- Complete or delegate weekly frozen and dry goods inventory; place orders according to store needs, season, and owner guidelines.
- Supervise daily cash management; maintain templates for product traceability, cleaning, machinery maintenance, and store cleanliness.
- Manage posters and signs per Amorino guidelines; track gelato servings and stock turnover to ensure balance and accuracy.
- Location information: C/ Estafeta, 79, 31001, Pamplona, Navarra.
What We're Looking For
- Customer service oriented mindset with strong leadership and communication skills.
- Ability to train and lead a team, manage inventory and administrative tasks, and uphold Amorino standards.
- Proactive, organized, and capable of working in a fast-paced retail environment and following owner guidelines.