About this role
Job title: Shop Manager
About the Role The Amorino Shop Manager oversees store operations and staff in Nantes. You will train employees, manage schedules, monitor inventory and budgets, ensure top-quality customer service, and maintain store cleanliness and presentation to meet Amorino standards.
What You'll Do
- Provide training to all employees on Amorino Know-how, standard procedures, and ongoing product promotions and policies.
- Supervise and coordinate daily tasks and duties among team members.
- Ensure correct product portions, presentation, service quality, store maintenance, and sanitation.
- Handle invoices, costs, and payroll-related administrative duties; manage supplier contacts when the store owner is absent.
- Assist in planning the store budget and monitor KPIs for sales, profitability, and cost management.
- Complete or delegate weekly frozen and dry goods inventory; place orders as needed according to store needs and owner guidelines.
- Oversee daily cash management; maintain templates for product traceability, cleaning, machinery maintenance, and general cleanliness.
- Manage posters and signs placement according to Amorino guidelines.
- Track gelato servings per employee to ensure balanced stock turnover using the scale.
What We're Looking For
- Strong customer service orientation and professional attitude.
- Leadership and communication skills; able to lead a team and coordinate daily operations.
- Experience in store management including scheduling, training, inventory, budgeting, and supplier coordination.
- Attention to cleanliness, sanitation, and product presentation.