Shop Manager

Job title: Shop Manager

About the Role The Amorino Store Manager is in charge of the store and the employees who work within. He/she might plan and promote the daily schedule of employees, interview, hire, coordinate and discipline employees, make sure the store is stocked, clean, in proper working order.

What You'll Do

• Provide training to all employees on the Amorino Know-how and standard procedures, ensure ongoing training regarding new and existing products, promotions and policies
• Supervise and coordinate the duties and daily tasks among the team members
• Oversee and rectify the team members’ ability of serving the correct amounts of product and respect its presentation, efficiency and quality of customer service, store maintenance and sanitation
• Check regularly all necessary invoices, costs and personnel/payroll related administrative duties
• Manage all the contacts with suppliers in case of absence of the store owner
• Cooperate in planning a store budget
• The store manager has to care of all the KPIs the management sets to get the best results in terms of sales, profitability, store management, cost management, etc
• Complete or delegate weekly frozen and dry goods inventory
• Place dry and frozen goods order according to the store needs, the season and the owner guidelines
• Supervise daily cash management functions
• Complete, check and renew when necessary all the templates regarding products’ traceability/cleaning, machinery maintenance and cleaning, stores area cleanliness and general maintenance
• Manage the posters and signs placement in the store according to the Amorino guidelines
• Control and ensure the correct and balanced gelato and stock turnover by regularly tracking with the scale the gelato servings per each employee

What We're Looking For

• Customer service oriented attitude; strong leadership and communication skills
• Experience in team supervision and store operations; ability to train and develop staff
• Ability to manage inventory, budgeting, cash handling and supplier coordination
• Comfortable working in a retail/food service environment