About this role
Job title: Shop Manager
About the Role The Amorino Store Manager is responsible for leading the store operations and team, ensuring exceptional customer service, training, inventory and compliance with company policies. This role oversees daily scheduling, staffing decisions, vendor coordination, budgeting, and KPI tracking to drive sales and profitability at the Polanco location.
What You'll Do
- Provide training to all employees on Amorino Know-how and standard procedures, with ongoing training on products, promotions and policies.
- Supervise and coordinate the duties and daily tasks among the team; oversee serving the correct amounts of product, presentation, efficiency, and quality of customer service, store maintenance and sanitation.
- Check invoices, costs and payroll-related administrative duties; manage supplier contacts in case of store owner absence; cooperate in planning a store budget; monitor KPIs for sales, profitability, and cost management.
- Complete or delegate weekly frozen and dry goods inventory; place dry and frozen goods orders according to store needs, season and owner guidelines.
- Supervise daily cash management; maintain templates for product traceability, cleaning, machinery maintenance, store area cleanliness and general maintenance.
- Manage posters and signs placement according to Amorino guidelines; monitor gelato and stock turnover by tracking gelato servings per employee with the scale.
What We're Looking For
- Customer service mindset and strong general attitude
- Leadership and communication skills
- Ability to train and develop staff; experience managing a team and store operations is desirable
- Familiarity with inventory, budgeting, vendor coordination, and KPI tracking