Shop Manager

Job title: Shop Manager

About the Role The Amorino Store Manager is in charge of the store and the employees who work within. This role involves planning and promoting daily schedules, interviewing, hiring, coordinating and disciplining staff, ensuring the store is stocked, clean, and in proper working order.

What You'll Do

• Provide training to all employees on the Amorino Know-how and standard procedures, ensure ongoing training regarding new and existing products, promotions and policies;
• Supervise and coordinate the duties and daily tasks among the team members;
• Oversee and rectify the team members’ ability of serving the correct amounts of product and respect its presentation, efficiency and quality of customer service, store maintenance and sanitation;
• Check regularly all necessary invoices, costs and personnel/payroll related administrative duties;
• Manage all the contacts with suppliers in case of absence of the store owner;
• Cooperate in planning a store budget;
• The store manager has to care of all the KPIs the management sets to get the best results in terms of sales, profitability, store management, cost management, etc.;
• Complete or delegate weekly frozen and dry goods inventory; Place dry and frozen goods order according to the store needs, the season and the owner guidelines;
• Supervise daily cash management functions;
• Complete, check and renew when necessary all the templates regarding products’ traceability/cleaning, machinery maintenance and cleaning, stores area cleanliness and general maintenance;
• Manage the posters and signs placement in the store according to the Amorino guidelines;
• Control and ensure the correct and balanced gelato and stock turnover by regularly tracking with the scale the gelato servings per each employee.

What We're Looking For

• Profile: Customer Service Skills; General attitude; Leadership and Communication;
• Personal attitude oriented towards customer service; ability to motivate and guide the team;
• Experience in store operations, inventory management, and basic purchasing;
• Ability to manage budgets, costs and KPIs;
• Strong communication and organizational skills;
• Willingness to train staff on Amorino standards and products.

Nice to Have

• Previous retail or food-service management experience
• Familiarity with POS systems and inventory control processes.