Shipping Associate

About the Role The Shipping Associate role is onsite at Motorola Solutions' Ware offices and is responsible for overseeing and coordinating the despatch process, ensuring goods are packaged, scheduled, and delivered on time in compliance with company standards and customer requirements. You’ll collaborate with internal teams, external suppliers, and customers to ensure seamless despatch operations. What You'll Do

• Despatch Planning: Coordinate and schedule daily despatch activities to meet delivery deadlines. Prepare and manage despatch schedules, ensuring efficient and timely transportation of goods.
• Order Fulfilment: Verify and cross-check outgoing shipments against customer orders and documentation. Ensure all goods are appropriately labelled, packaged, and meet quality standards before despatch.
• Communication: Liaise with customers, carriers, and internal teams to confirm delivery requirements and address queries. Provide regular updates to stakeholders on delivery schedules, delays, or issues.
• Documentation & Compliance: Prepare and process all necessary shipping documents, including invoices, packing lists, and delivery notes. Ensure compliance with legal, safety, and regulatory requirements for domestic and international shipments.
• Inventory Coordination: Work closely with stores staff to manage stock levels and allocate inventory for despatch. Monitor and report discrepancies or damage to inventory and shipments.
• Performance Monitoring: Track key performance metrics such as delivery times, accuracy, and customer satisfaction. Identify areas for process improvement to enhance despatch efficiency and effectiveness.
• Problem Resolution: Proactively address and resolve issues such as delivery delays, incorrect shipments, or carrier disputes. Develop contingency plans to minimise disruptions in despatch operations. What We're Looking For
• Experience in a logistics, despatch, or warehouse coordination role. Familiarity with inventory management systems and shipping procedures.
• Strong organisational and multitasking skills; Excellent communication and interpersonal abilities; Attention to detail and accuracy in order processing and documentation; Ability to work under pressure and meet tight deadlines; Problem-solving skills; Knowledge of logistics and transportation processes.
• Proficiency in MS Office Suite (Word, Excel) and ERP/WMS software (e.g., Sage 200, SAP, Oracle, or similar systems).
• Working Conditions: Shop floor-based environment. Requires lifting or handling of packages. Flexibility to work extended hours during peak periods. Compensation & Benefits
• Competitive salary and bonus schemes.
• Two weeks additional pay per year (holiday bonus).
• 25 days holiday entitlement + bank holidays.
• Attractive defined contribution pension scheme.
• Employee stock purchase plan.
• Life assurance.
• Enhanced maternity and paternity pay.
• Career development support and wide ranging learning opportunities.
• Employee health and wellbeing support (EAP, wellbeing guidance etc).
• Carbon neutral initiatives/goals.
• Corporate social responsibility initiatives including support for volunteering days.
• Well known companies discount scheme.