About this role
Job title: Shift Manager
About the Role As a Shift Manager at Chick-fil-A Highlands Ranch Town Center, you are a pivotal leader responsible for overseeing daily restaurant operations, mentoring team members, and ensuring an exceptional guest experience. This role emphasizes leadership, operational excellence, and team development under the guidance of management.
What You'll Do
- Operational Leadership: Manage daily shift operations, oversee team member performance, ensure adherence to quality standards, and maintain a clean and safe environment.
- Team Development: Mentor and coach team members, provide constructive feedback, and foster a culture of continuous improvement.
- Guest Experience: Address and resolve customer concerns to ensure every guest leaves with a positive impression.
- Administrative Duties: Complete daily operational checklists, manage cash handling procedures, and ensure compliance with company policies.
- Safety & Compliance: Enforce safety protocols and food safety standards to ensure a secure environment for team members and guests.
- Break Management: Oversee and manage team member breaks, ensuring compliance with labor laws and maintaining operational efficiency.
What We're Looking For
- Experience: Minimum of 1 year in a supervisory or leadership role within the restaurant or hospitality industry.
- Availability: Flexible schedule with availability to work evenings, weekends, and holidays as needed.
- Skills: Strong organizational skills, attention to detail, and proficiency in basic computer applications.
- Physical Requirements: Ability to stand for extended periods and lift up to 50 lbs.
- Leadership Expectations: Integrity; Servant Leadership; Communication; Problem-Solving; Accountability.
Compensation & Benefits
- Hourly Rate: Competitive pay based on experience.
- Professional Development: Access to leadership opportunities.
- Health benefits and retirement plans available.
- Work Schedule: 10 hour shifts, weekend availability, holidays; Monday to Friday schedules; day and night shift options.
- Benefits:
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Flexible schedule
- Life insurance
- Disability insurance
- 401(k)
- Employee discount
- 401(k) matching
- Mileage reimbursement
- Paid training