About this role
About the Role Shift Leader position at Rainbow City, part of the Burger King franchise under Starboard Investments. You’ll lead shifts, coach crew, ensure safety and brand standards, and deliver a great guest and crew member experience. What You'll Do
- Serve as a resource and coach to crew members; supports a positive crew member experience, aligns the team around a common vision, provides effective coaching, sets realistic expectations and goals, and celebrates successes
- Supports the shift by communicating and ensuring compliance with expectations for food safety, cleanliness, safety, production, and resolving customer issues
- Maintains a clean, neat, and organized restaurant in line with brand standards and food safety, workplace safety, and time tracking protocols to better serve our customers and crew members
- Demonstrates ownership for growing crew members' skills through training and establishing effective feedback mechanisms
- Directs the activity and performance of crew members in the areas of customer service, sales, and food production according to all safety and operating standards
- Demonstrates appreciation for the contribution of crew members by recognizing best work through celebrating and sharing success stories
- Provides support in implementing change initiatives and feedback on progress and issues
- Runs shifts in the absence of a Manager and/or General Manager
- Builds strong relationships and partners with the restaurant leadership team
- Supports all crew members to own the customer experience, through friendly, respectful, and engaging customer service
- Monitors all areas of expense or potential loss, including inventory What We're Looking For
- Must be 18+
- HS diploma/GED or equivalent
- Ability to coach and lead crew
- Food safety/handler certification
- Valid driver's license and Motor Vehicle Record
- Ability to lift 50 lbs and stand entire shift