Shift Leader

About the Role The Shift Leader reports to the General Manager and Assistant Managers and is responsible for planning, directing, and coordinating restaurant operations and hourly Team Members at a single Chili's location. This role supports quality of product and customer service while upholding safety and operational standards. What You'll Do

• Support all restaurant operations and conditions to ensure the quality of the product and customer service.
• Model a team-first culture and hold Team Members accountable to operational and quality standards.
• Assign duties and responsibilities to Team Members based on work requirements.
• Understand and practice safe food handling procedures to comply with local health standards and Steritech readiness.
• Administer kitchen setup by creating prep sheets and station and cleaning duties.
• Foster open communication between Team Members and Management.
• Interview job candidates and oversee training of hourly Team Members.
• Train, retain, and develop Team Members to take on larger roles.
• Communicate with Team Members, guests, vendors and Hielan personnel for various needs.
• Follow operational systems, such as Manager Timeline and performing quality Line Checks.
• Assist management in monitoring food and beverage preparation, receiving and storage.
• Attend Manager and Certified Trainer meetings.
• Drive business results by utilizing Chili's systems to effectively control costs.
• Drive guest engagement within the four walls of the restaurant and rectify guest complaints.
• Perform basic register functions including voids, comps, discounts, and other table maintenance.
• When needed, may perform the duties of a food server, expediter, line cook, busser, or food runner. What We're Looking For
• Dependable team player who thrives in a fast-paced environment and demonstrates strong multitasking skills.
• Ability to verbalize clearly and respond to guests and Team Members.
• Stands/walks 100% of shift and reaches, bends, stoops, and wipes frequently.
• Lifts and carries up to 70 lbs, up to 20 times per shift; places these items on high shelves and in walk-in cooler and/or freezer.
• Works frequently in damp, hot work environment.
• Uses sharp knives and utensils, slicers and other kitchen machinery. Compensation & Benefits
• Salary: $16.00 – $18.00 per hour.
• Benefits may vary by location.