Shift Leader

About the Role Shift Leader oversees daily restaurant operations, directing hourly Team Members and coordinating with management to ensure quality food, service, and a positive guest experience. Under supervision of the General Manager and Assistant Managers, this role helps plan, direct, and coordinate tasks and training to support a fast-paced restaurant. What You'll Do

• Support all restaurant operations and conditions to ensure the quality of the product and customer service.
• Model and hold Team Members accountable to operational and quality standards.
• Assign duties and responsibilities to Team Members based on work requirements.
• Understand and practice safe food handling procedures to ensure compliance with local health standards and Steritech readiness.
• Administer kitchen setup by creating prep sheets and station and cleaning duties.
• Foster open communication between Team Members and Management.
• Interview job candidates and oversee training of hourly Team Members.
• Train, retain, and develop Team Members to take on larger roles.
• Communicate with Team Members, guests, vendors and personnel for various needs.
• Follow operational systems, such as Manager Timeline and performing quality Line Checks.
• Assist management in monitoring food and beverage preparation, receiving and storage.
• Attend Manager and Certified Trainer meetings.
• Drive business results by utilizing Chili's systems to effectively control costs.
• Drive guest engagement within the four walls of the restaurant and rectify Guest complaints.
• Perform basic register functions including voids, comps, discounts, and other table maintenance.
• When needed, may perform the duties of a food server, expediter, line cook, busser, or food runner. What We're Looking For
• Dependable team player, prefers to work in a fast-paced environment, and has great multitasking skills.
• Ability to verbalize and clearly respond to guests and Team Members.
• Stands/walks 100% of shift and reaches, bends, stoops, and wipes frequently.
• Lifts and carries up to 70lbs, up to 20 times per shift; places these items on high shelves and in walk-in cooler and/or freezer.
• Works frequently in damp, hot work environment.
• Uses sharp knives and utensils, slicers and other kitchen machinery. Compensation & Benefits
• Salary: $16.00 – $18.00 per hour.
• Benefits may vary by location.