About this role
Description
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XWELL is a leader in promoting health and wellness for airport travelers, with more than two decades of service and continued expansion across travel health and wellness services. Through our partnerships with public health agencies, healthcare organizations, and government stakeholders, we support programs that strengthen disease surveillance, public health preparedness, and traveler health initiatives.
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The Shift Lead serves as the frontline operational leader during assigned shifts, ensuring smooth day-to-day execution of station activities and supporting the project in achieving operational goals.
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This role provides direct oversight and guidance to Public Health Specialists, Data Entry Specialists, Nurses, and Physicians during assigned shifts. The Shift Lead is responsible for maintaining operational efficiency, ensuring compliance with program protocols, supporting passenger engagement efforts, monitoring workflow, and serving as the primary point of contact for escalations during their shift.
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Position Summary
Key Responsibilities
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- Shift Operations Management
- Oversee daily station operations during assigned shifts to ensure efficient workflow and passenger throughput.
- Coordinate staffing assignments and operational coverage to meet business needs.
- Monitor operational performance and address issues in real time to minimize disruptions.
- Ensure all station activities are