About this role
Job title: Shift Lead
About the Role Shift Leads support the daily operation of our DQ Grill & Chill corporate restaurant in Edina, MN. The role focuses on leading by example, ensuring fast, friendly fan service, and assisting the General Manager and Assistant Managers in training and coordinating crew members.
What You'll Do
- Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
- Enthusiastically greet and welcome fans to the Dairy Queen brand
- Strive to exceed fan expectations and deliver fan-first service through timely and quality service
- Assist in the management of specific areas of the restaurant during scheduled shifts
- Pace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in work flow
- Assist the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team
- Ensure that the restaurant is properly organized and staffed
- Create and maintain a positive, safe, clean, and inviting environment for fans and team members
- Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards
- Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
- Models performance standards for all team members and work stations
- Exhibit a genuine passion for excellence
- Perform other duties as assigned by management
What We're Looking For
- Minimum 6+ months of high volume quick service restaurant experience
- High School diploma or equivalent or in process
- Capable of supervising specific areas of the business in a fast-paced environment
- Strong knowledge and application of safe food handling practices; ServSafe certifiable
- Highly organized and detail oriented
- Work well under pressure with a great attitude
- Comfortable standing for entire shift and able to lift 50 pounds
- Exhibit good manners, proper personal hygiene, and promptness
- Must be authorized to work in the United States without the need for employer sponsorship
Compensation & Benefits
- Salary: $15.00 - $17.00 per hour (non-exempt)
- The base hourly range reflects the targeted hiring range for positions across all US locations; individual pay determined by job-related skills, location, and experience