Shadow Monitoring Analyst

Shadow Monitoring Analyst

Location: Columbus, Ohio (Hybrid)

Alternate

Location

Akron, OH, Dallas, TX, Atlanta, GA, Detroit, MI, Minneapolis, MN, Charlotte, NC, Chicago, IL

Role Overview

This role serves as a subject matter expert for advising and guiding operational risk initiatives. The position involves developing and monitoring KRIs/KPIs and working with business lines to proactively self-identify operational risks and issues. The analyst will support risk identification, measurement, and mitigation for new product approvals.

Key Responsibilities

• Perform daily sub-merchant risk reviews and investigations.

• Review concurrence requests from vendors for new applications, funds held, releases, tracking, and follow-up.

• Conduct sub-merchant communication and follow-up related to investigations and periodic reviews.

• Participate in oversight meetings with internal risk and compliance partners.

• Support internal Third-Party governance and due diligence requirements for BIN Sponsorship Vendors.

• Prepare and maintain presentations, deliverables, and reporting for governance, risk, and vendor forums.

• Monitor and ensure adherence to Card Brand rules and specific transactional threshold limits.

• Ensure alerts and breaches are handled with the appropriate stakeholders for investigation and dispositioning.

• Determine lessons learned from monitoring to enhance and streamline thresholds and reporting.

• Collaborate with various risk partners and stakeholders to effectively manage risk.

• Required Qualifications

• Education: Bachelor's Degree or equivalent experience.

• Experience: A minimum of 3 years of risk experience, with a preference for merchant acquiring.

• Skills: An understanding of merchant risk, fraud indicators, and risk mitigation practices.

• Preferred Qualifications

• Ability to analyze merchant account details and provide recommendations.

• Experience in merchant acquiring credit and risk management.

• Knowledge of merchant boarding systems and processes.

• Knowledge of risk systems including external tools such as ecommerce monitoring.

• Ability to synthesize, create, and communicate complex topics in PowerPoint.

• Experience in Excel with an ability to manage large data sets and create summary views.

• Strong verbal and written communication skills.

• Focus on teamwork and collaboration.

• Attention to detail, quality, and accuracy.

• Ability to multitask and work under pressure.

• Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

• Everforth Apex benefits

• Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a Health Savings Account, an Employee Assistance Program with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within a Welcome Packet.

• Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.