SFS Associate

Job title: SFS Associate

About the Role Franklin Pierce University seeks a SFS Associate to administer front-line functions in the Student Financial Services Office, assist visitors, and support both financial aid and billing operations. The role includes advising students and families on the financial aid application process, billing information, and payment options, plus data entry and payment processing tasks. This position provides back-up support to the SFS Associate & A/R Billing Specialist and the Director of Student Accounts & Bursar.

What You'll Do

• Greet and assist visitors; manage front desk reception, answer phone calls, and respond to office emails; refer complex questions to senior staff.
• Provide general financial aid and billing information; advise students and families on the application process, billing, balances, and payment options.
• Schedule in-person and telephone appointments; assist with form completion, scholarship searches, and financing options.
• Perform data entry in Jenzabar One and PowerFAIDS; handle cash and payment transactions; maintain third-party/scholarship records; perform limited billing functions.
• Accept cash/check/credit card payments and reconcile in-office and electronic payments; accept Raven Card payments.
• Post charges, bill payments, posting of financial aid, and doctrina tracking; manage file organization and document handling.
• Provide information to campus offices; assist with financial clearance issues; verify and post Financial Aid batches; support students in third-party collections.
• Provide project support to billing and financial aid staff; perform refund and statement functions as needed.
• Monitor/manage private scholarships; provide statements as necessary; input and maintain data on Federal Student Perkins loans via the ECSI Servicing Select System; handle Perkins Loan Collections.
• Provide back-up support to SFS staff and maintain a professional, confidential handling of student financial information.

What We're Looking For

• High school diploma required; financial aid/billing/bursar office experience preferred.
• Demonstrated written and verbal communication skills; strong customer service orientation.
• Highly proficient in Microsoft Office (Word, Excel) and database management; ability to adapt to current and new technologies.
• Ability to handle multiple tasks; explain technical information clearly; maintain confidentiality of student financial information.
• Strong clerical, administrative, and organizational skills; solid math and basic accounting skills.
• Effective interpersonal skills; professional conduct with staff, students, and external contacts; willingness to accept constructive criticism.
• Flexibility to take on additional responsibilities and work with a wide variety of campus personnel and external stakeholders.

Nice to Have

• Experience with Raven Card payments and campus payment systems (as part of daily responsibilities).

Compensation & Benefits

• Paid Time Off (PTO): 160 hours (4 weeks) of PTO plus additional paid sick time.
• Paid Holidays: 20 paid holidays, including a 10-day winter break with full pay.
• Health and Wellness: Medical, dental, and vision coverage for employee and family.
• Life Insurance: Employer-paid life insurance ranging from 1.5x to 3.0x salary, depending on role.
• Disability Coverage: Short-term and long-term disability.
• Retirement Planning: 403(b) plan with immediate 100% vesting; employer contributions after one year of employment or with prior eligible higher education employment.
• Educational Benefits: Tuition benefits for employee and qualifying family members.
• Additional Perks: Pet insurance, accident insurance, critical illness coverage, travel discounts, local business discounts, and more.

At Franklin Pierce, we prioritize well-being, development, and satisfaction, and we offer a supportive work environment with a broad benefits package.