About this role
About the Role Wise's Servicing Training Specialist role facilitates key learning and development initiatives that support business objectives and employee growth. They conduct onboarding for new hires and support continuous learning through refreshers and upskilling opportunities. The specialist ensures training materials are up-to-date, version-controlled, and supports planning and logistics of training sessions.
What You'll Do
- Conduct onboarding sessions for new hires and support continuous learning initiatives, refreshers, and upskilling opportunities.
- Deliver engaging facilitator-led trainings (in-person where possible) and on-site sessions when required, following the Facilitators' Guide and Train the Trainer program; act as a Subject Matter Expert in designated areas.
- Conduct all facilitator-led training sessions live and on-site unless exceptions are approved by a direct lead.
- Plan and manage training logistics: schedule participants with Recruitment, Workforce Management and Operational teams; arrange rooms/equipment and trainee access; enroll participants and track attendance; support continuous improvement projects.
- Gather and analyze training feedback, assessments, and observations to identify trends and opportunities; provide insights to senior specialists or the Training Lead for further review.
- Regularly review and update training materials to align with current policies, procedures, and regulatory requirements.
- Assess learning outcomes via quizzes, assessments and practical exercises; provide feedback on new hires' performance to Operational Leads, Senior Specialist and Training Lead.
- Collaborate with stakeholders across functions to align training with compliance objectives; share insights and provide new hire scorecards to Operational Leads.
- Maintain up-to-date product and process knowledge through participating in case handling and monthly expectations; review internal knowledge bases to stay informed about SOPs and best practices; apply insights to training improvements. You are trained on data up to October 2023.