About this role
Service24 Technical Support Representative
Are you an Engineer motivated to deliver the best service to your customers?
Would you like the opportunity to further develop your career with a global energy technology company?
Join our BRUSH team!
At Baker Hughes our purpose is clear; We take energy forward making it safer, cleaner and more efficient for people and the planet. BRUSH products enhances Baker Hughes portfolio of electromechanical equipment, including electric generators, synchronous condensers, electric motors, and associated control power management systems.
Partner with the best
This Technical Support Representative will be responsible for providing 24-hour technical assistance via phone and email to customers around the world.
As a Service24 Technical Support Representative, you will be responsible for:
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Conducting fault diagnosis and offer remote service support on a 24 hour call-out basis.
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Interpreting specifications and technical requirements.
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Representing the Company at customer technical meetings.
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Training customers’ personnel, subcontractors, and other members of the service organization.
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Owning the resolution of post-sales technical customer issues.
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Working cross functionally with various departments to assist internal and external customers
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Liaising with Field Service Engineers and internal technical teams to coordinate customer support activities.
Fuel your passion
To be successful in this role you will have:
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A Bachelor’s Degree in the field of Engineering from a four-year university or college and/or a minimum of 10 years field service experience.
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1-3+ years proven experience supporting customers
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Experience within Field Service, Service Engineering, Maintenance, Reliability, or Technical Support environments.
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Possess an eye for detail coupled to good organizational skills.
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Have good interpersonal skills, inclusive working style and able to effectively interface with all levels of internal organization and external customers
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Previous experience supporting generators, motors, switchgear, or power generation equipment.
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Experience providing remote technical support to industrial customers.
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Knowledge of condition monitoring, diagnostics, and root cause analysis.
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Previous participation in an on-call support environment.
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
- This is primarily a home-based role with flexible working arrangements. Candidates should be willing to participate in a rotating on-call support schedule and occasionally travel for meetings, customer visits, and training activities.
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits
Join Us
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!
The Baker Hughes internal title for this role is: Services Specialist - Technical Support