ServiceNow Technical Developer (ID: 4049)

As a ServiceNow Technical Developer, you will:

• Design, configure, develop, and implement solutions on the ServiceNow platform, specializing in IT Service Management (ITSM) and Customer Service Management (CSM).

• Customize and configure ServiceNow ITSM and CSM modules, including Incident, Problem, Change, Service Catalog, and Case Management.

• Develop and maintain complex workflows, Flow Designer flows, and automation solutions.

• Create and maintain UI Policies, Client Scripts, Business Rules, and Script Includes.

• Develop and maintain integrations using REST and SOAP APIs, MID Server, Integration Hub, and Orchestration.

• Build secure, scalable, and reliable integrations with external systems such as CRM and ERP platforms.

• Manage ServiceNow instance upgrades, cloning activities, and platform performance optimization.

• Configure and maintain CMDB, Discovery, and Asset Management capabilities.

• Ensure solutions follow ServiceNow coding standards, platform best practices, ITIL processes, and security guidelines.

• Collaborate with technical teams, business stakeholders, and other project teams to deliver effective ServiceNow solutions.

• Participate in Agile/Scrum development activities and contribute throughout the solution development lifecycle.

What You Bring to the Table:

• 6–8 years of overall professional experience in ServiceNow development.

• Strong hands-on experience in ServiceNow ITSM and CSM implementation.

• Strong knowledge of ServiceNow development, configuration, and scripting.

• Proficiency in JavaScript and Glide API.

• Experience with HTML, CSS, Jelly, and AngularJS.

• Hands-on experience with Flow Designer, Integration Hub, and Orchestration.

• Strong experience developing and maintaining Business Rules, Client Scripts, UI Policies, and Script Includes.

• Experience developing integrations using REST and SOAP APIs.

• Experience working with MID Server and external system integrations.

• Knowledge of CMDB, Discovery, and Asset Management.

• Understanding of ITIL processes, ServiceNow best practices, coding standards, and security guidelines.

• ServiceNow Certified System Administrator (CSA) certification is mandatory.

• ServiceNow Certified Implementation Specialist – ITSM and CSM certifications are preferred.

• Certified Application Developer (CAD) certification is an advantage.

• Strong communication and stakeholder management skills.

• Experience working in Agile/Scrum environments.

You should possess the ability to:

• Analyze business and technical requirements and translate them into effective ServiceNow solutions.

• Design and implement scalable ServiceNow configurations and customizations across ITSM and CSM.

• Develop robust scripts and automation using JavaScript, Glide API, Business Rules, Client Scripts, and Script Includes.

• Design and implement complex workflows and Flow Designer automations.

• Develop and troubleshoot integrations using REST, SOAP, MID Server, Integration Hub, and Orchestration.

• Work effectively with external systems and enterprise applications such as CRM and ERP platforms.

• Troubleshoot ServiceNow platform, workflow, scripting, integration, and performance-related issues.

• Configure and maintain CMDB, Discovery, and Asset Management capabilities.

• Apply ServiceNow development standards, ITIL processes, security guidelines, and best practices.

• Manage platform upgrades, cloning activities, and performance optimization.

• Communicate effectively with stakeholders and collaborate across technical and business teams.

• Work independently while contributing effectively within an Agile/Scrum team.

• Identify opportunities for automation, optimization, and continuous improvement of ServiceNow solutions.

What we bring to the table:

• The opportunity to work on enterprise-level ServiceNow ITSM and CSM solutions.

• Exposure to complex ServiceNow development, configuration, workflow automation, and integrations.

• Opportunities to work with Flow Designer, Integration Hub, Orchestration, REST/SOAP APIs, and MID Server.

• Exposure to ServiceNow platform administration, including upgrades, cloning, performance optimization, CMDB, Discovery, and Asset Management.

• An Agile/Scrum working environment focused on collaboration, technical excellence, and continuous improvement.

• Opportunities to apply and strengthen ServiceNow development best practices, ITIL processes, automation, and integration capabilities.