About this role
About the Role As a Technical Architect with the ServiceNow Business Group, you will be an innovator of ServiceNow applications and architect end-to-end solutions. You will lead and mentor teams, partner with Fortune 500 clients, and continuously advance Accenture's ServiceNow practices.
What You'll Do
- Drive continuous improvements of our implementation methodology and service offerings based on client experiences
- Manage and lead teams of ServiceNow Developers in a technical management and mentorship capacity
- Provide leadership oversight on critical ServiceNow programs for Fortune 500 clients
- Identify opportunities to deliver additional value to clients and collaborate with ServiceNow account teams
- Be process-oriented and organized; seek guidance from peers and SMEs when needed
- Travel may be required (0-100%)
What We're Looking For
- Minimum 10 years' experience with ServiceNow in a Technical Architecture/Lead Engineer or equivalent senior role
- Minimum 8 years' experience driving enterprise IT transformation and platform strategy, preferably within a consulting or professional services environment
- Minimum 6 years' experience leading and mentoring ServiceNow Developers and/or Technical Architects, including responsibility for technical direction, coaching, and quality outcomes
- Minimum 6 years' hands-on experience establishing and enforcing architectural and engineering standards, including code reviews, design reviews, and platform governance
- Minimum 6 years' experience with advanced scripting and development on the ServiceNow platform, including JavaScript and platform APIs (SQL experience preferred)
- Minimum 6 years' experience delivering solutions in Agile delivery models (Scrum, Kanban, SAFe, or hybrid/Wagile environments)
- Minimum of 3 ServiceNow certifications: System Administrator/CSA (required), Application Developer/CAD (required), CIS - ITSM or equivalent domain certification (preferred)
- Bachelor’s degree or equivalent professional experience (minimum 12 years total work experience); if Associate’s degree, minimum 6 years additional relevant work experience
Nice to Have
- Experience with enterprise data architectures, integrations, or cloud-native patterns
- Cloud migration or modernization experience
- ITIL certification
- Strong background integrating ServiceNow with AWS, Azure, or other enterprise platforms
- Experience building proofs of concept, prototypes, or innovation pilots
- Demonstrated success contributing to sales pursuits, technical wins, or account growth
- Prior experience shaping platform strategy or center-of-excellence models
Compensation & Benefits
- Compensation varies based on location, role, skill set, and experience
- Accenture provides a reasonable compensation range as required by local law