About this role
About the Role Senior ServiceNow professional focused on Strategic Portfolio Management (SPM). You will administer and optimize the SPM platform, manage integrations with Jira and Apptio, and drive platform reliability, upgrades, and automation. You will collaborate with cross-functional teams to align ServiceNow SPM with DevOps, ITSM, and enterprise data initiatives. What You'll Do
- Platform Administration & Maintenance
- Administer, configure, and maintain ServiceNow SPM platform, including backend integrations with Jira (Data Center/Cloud) and Apptio.
- Ensure availability, scalability, performance, and security of the ServiceNow SPM module and associated Atlassian & ServiceNow marketplace add-ons.
- Lead environment upgrades, release impact assessments, regression testing, and post-release validation activities.
- Perform best-practice platform maintenance: reduce customizations, favor out-of-box capabilities, archive data, and audit users, roles, and groups.
- Monitor logs, scheduled jobs, and integration health to proactively identify and resolve issues.
- Establish and maintain high availability, backup, and disaster recovery processes.
- Configure ServiceNow SPM products, implement features, automation, and integrations aligned with business and user requirements.
- Design and manage end-to-end integration architecture between ServiceNow SPM, Jira, Apptio, and other enterprise systems.
- Manage projects, workflows, issue types, screens, fields, and permission schemes across ServiceNow SPM, Jira, and Apptio integrations. What We're Looking For
- 5+ years of hands-on experience in ServiceNow development and engineering with emphasis on SPM.
- 3+ years of hands-on experience managing SPM integrations and plugins, particularly with Jira (Data Center/Cloud) and Apptio, including configuration and customization.
- Strong understanding of Jira administration (projects, workflows, issue types, permission schemes, and plugins).
- Strong understanding of integration architecture, including API-based, event-driven, and file-based integrations.
- Experience designing and supporting bi-directional integrations between enterprise systems (e.g., SPM ↔ Jira).
- Strong knowledge of ServiceNow platform capabilities, including Flow Designer, IntegrationHub, APIs, and security best practices.
- Experience with development, release management, plugin lifecycle, and deployment processes for ServiceNow platform.
- Familiarity with Agile methodologies (Scrum, Kanban) and ITSM processes.
- Experience integrating ServiceNow SPM with DevOps tools (GitHub, Jenkins, etc.).
- Strong troubleshooting and root cause analysis skills for SPM and Jira integrations.
- Ability to collaborate with cross-functional teams and communicate technical concepts effectively.
- Experience working with Axway MFT, DBAs, data teams, and DevOps teams.
- Excellent soft skills – executive communication, adaptability, problem-solving, teamwork, and stakeholder management. Nice to Have
- ServiceNow Certified Implementation Specialist – Strategic Portfolio Management (SPM).
- Experience with system/API integrations across Jira (Data Center or Cloud), ServiceNow SPM, Apptio, and enterprise data platforms.
- Experience with data extraction/ingestion into data lake and reporting ecosystems.