ServiceNow Solution & Pre-Sales Architect

ServiceNow Solution & Pre-Sales Architect

Role Summary

We are seeking an experienced ServiceNow Technical Architect with deep expertise across ITSM, ITOM, ITBM/SPM, HRSD, and CSM, and proven capabilities in ServiceNow AI and intelligent automation.

The role will be responsible for end‑to‑end architectural ownership, designing, Result-driven ServiceNow Pre-Sales & Solution Architect, scalable, secure, and AI‑enabled ServiceNow solutions, while being flexible and willing to scale across modules, programs, and delivery demands as organizational needs evolve.

Key Responsibilities

• Strong track record in supporting deal cycles, crafting solution architectures, estimating effort, and driving stakeholder confidence through consultative selling and value-based storytelling.

• ServiceNow Architecture & Solution Design Own the overall technical architecture for ServiceNow implementations across enterprise modules. Design scalable, extensible, and upgrade‑safe solutions using out‑of‑box capabilities, App Engine, and custom extensions.

• AI & Intelligent Automation Architecture (Core Expectation)

• Platform Configuration, Customization & Extensibility

• Integration Architecture

• Reporting, Analytics & Dashboards

• Service Portal & Experience Design

• Data Migration & Upgrade Strategy

• Leadership, Scalability & Demand Management

• Required Skills & Experience ServiceNow Expertise

• 10+ years of overall IT experience with significant ServiceNow architecture experience

• Deep expertise in:

• o Solution Design & Value Articulation

• o Proposal Development & Estimation

• o RFP / RFI Response Management

• o Pre-Sales Engagement & Deal Support

• Strong understanding of the ServiceNow platform, data model, and performance considerations AI & Automation Capabilities (Mandatory)

• Proven hands‑on or architectural experience with ServiceNow AI / Now Assist

• Experience designing AI‑enabled workflows and automation use cases

• Strong understanding of AI applicability, limitations, and governance in enterprise platforms

• Ability to guide teams on AI‑driven acceleration and quality outcomes

Technical Skills:

• Advanced JavaScript expertise (client‑side and server‑side)
• Strong knowledge of Flow Designer, Integration Hub, App Engine
• Experience with Service Portal, UI Builder, and modern workspace experiences
• Strong integration and data architecture experience

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• ServiceNow Certified Implementation Specialist (ITSM / other modules)

• Experience in COE or large multi‑instance ServiceNow environments

• Key Attributes

• Strong architectural mindset with hands‑on depth Ability to scale across modules and responsibilities based on demand

• Excellent stakeholder communication and leadership skills

• Comfortable working in fast‑changing, high‑growth ServiceNow environments

• Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

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• Choose your future. Choose Atos.