About this role
Job title: ServiceNow Solution Architect
Job Summary
We are seeking an exceptional ServiceNow Solution Architect to drive enterprise-wide digital transformation initiatives. This strategic role combines deep technical expertise with business acumen to design and implement innovative ServiceNow solutions. The ideal candidate will architect next-generation solutions leveraging ServiceNow's latest capabilities including AI/ML, Process Optimization, and Hyperautomation while ensuring alignment with enterprise architecture principles.
Core Responsibilities
Strategic Leadership
- Spearhead the development of ServiceNow enterprise architecture vision and roadmap aligned with business objectives
- Drive innovation through emerging ServiceNow capabilities including Now Intelligence, Process Optimization, and Integration Hub
- Lead architectural decisions for complex, multi-workstream ServiceNow implementations
- Establish centre of excellence frameworks and governance models for sustainable platform growth
Solution Design & Implementation
- Architect end-to-end ServiceNow solutions incorporating best practices in security, scalability, and performance
- Design modern user experiences leveraging Next
Experience
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UI, Mobile capabilities, and Virtual Agent
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Develop integration architectures using Integration Hub, Flow Designer, and API frameworks
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Implement AI-powered solutions using Now Assist, Natural Language Understanding, and Predictive Intelligence
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Leverage ServiceNow's Hyperautomation capabilities including RPA Hub, Process Optimization, and Integration Hub
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Technical Leadership
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Guide implementation teams on architectural patterns, coding standards, and best practices
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Design scalable solutions using ServiceNow's Common Service Data Model (CSDM)
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Architect cross-platform solutions integrating ServiceNow with enterprise systems
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Establish technical governance frameworks and platform standards
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Lead technical discovery workshops and architecture review sessions
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Innovation & Continuous Improvement
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Research and evaluate new ServiceNow features and capabilities
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Drive adoption of modern development practices including DevOps and Agile
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Mentor team members on ServiceNow best practices and emerging technologies
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Conduct regular architecture assessments and optimization reviews
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Required Qualifications
Experience
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14+ years of enterprise IT experience with 7+ years specifically in ServiceNow architecture
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Proven track record leading at least 2 large-scale ServiceNow implementations
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Experience architecting solutions across multiple ServiceNow products that includes Risk & Compliance, Customer Service Management and preferably:
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Environmental, Social and Governance (GRC)
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Strategic Portfolio Management (SPM)
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Public Sector Digital Services (PSDS)
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Technical Expertise
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Deep understanding of ServiceNow platform architecture and capabilities
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Expert knowledge of:
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Now Platform App Engine
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Integration Hub and Flow Designer
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Service Graph CMDB
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Now Intelligence & AI capabilities
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Performance Analytics
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Next
Experience
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UI Framework
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Strong scripting skills in JavaScript, GlideScript, and REST/SOAP web services
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Experience with modern integration patterns and technologies
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Certifications
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ServiceNow Certified Technical Architect (CTA)
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ServiceNow Certified Implementation Specialist (CIS) - Multiple products, that includes CIS-RC
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ServiceNow Certified System Administrator (CSA)
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Additional certifications in relevant ServiceNow products preferred
Education
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Bachelor's degree in Computer Science, Information Technology, or related field
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Master's degree preferred
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Key Competencies
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Strategic thinking and business acumen
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Strong communication and stakeholder management
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Problem-solving and analytical skills
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Team leadership and mentoring
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Innovation mindset
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Change management expertise
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