ServiceNow PSDS Business Process Consultant
About this role
ServiceNow PSDS Business Process Consultant
Our client, a global IT company, are hiring an experienced ServiceNow PSDS Business Process Consultant to join their team on a 12-month contract in Washington D.C. The successful candidate will help shape and deliver user-centric digital services aligned with Public Sector Digital Services (PSDS) objectives, while analyzing existing processes, designing future-state solutions, and maximizing ServiceNow’s out-of-the-box capabilities.
Responsibilities
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Lead business process discovery and design workshops with stakeholders across multiple business functions.
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Analyze As-Is processes and design optimized To-Be processes aligned with ServiceNow best practices.
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Translate business requirements into functional requirements, user stories, and clear acceptance criteria.
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