About this role
About the Role VALCE T@lent Solutions is seeking a ServiceNow Functional Consultant / ServiceNow Process Owner / Functional Lead (ECS Lead) to help clients optimize ServiceNow implementations. The role focuses on delivering functional consulting in FSM, S2P, CSM and ITSM, and may involve acting as Process Owner or Functional Lead on engagements. This is a fully remote position with a base in Guadalajara, Mexico, and requires substantial IT experience and ITIL-aligned process expertise. What You'll Do
- Gather and translate business requirements into ServiceNow solutions for FSM, S2P, CSM and ITSM.
- Perform functional design, configuration, testing, and rollout activities.
- Serve as ServiceNow Process Owner / Functional Lead on projects, coordinating with clients and delivery teams.
- Collaborate with cross-functional teams to ensure ITIL-aligned processes and continuous improvement.
- Support customers in integrations and data migrations as needed. What We're Looking For
- 7–10 years of IT experience, with at least 5–7 years in ITIL process functional consulting, and strong background in FSM, S2P, CSM and ITSM.
- Hands-on ServiceNow experience across multiple modules and strong analytical and stakeholder management skills.
- Advanced English proficiency; Spanish may be desired depending on client base.
- Ability to work remotely and manage multiple engagements concurrently.