ServiceNow Developer (P2 Level)

Job title: ServiceNow Developer (P2 Level)

About the Role ServiceNow Developer (P2 Level) at Owens & Minor and Accendra Health will design, develop, and optimize scalable solutions on the ServiceNow platform. The role requires hands-on work across ITSM, CMDB, ITOM, Service Portal, SPM, SSO, and custom applications, with a strong focus on REST-based integrations and automation in an enterprise environment.

What You'll Do

• Design, develop, and implement scalable ServiceNow solutions aligned with business requirements.
• Provide hands-on development across modules such as ITSM, CMDB, ITOM, Service Portal, SPM, and Custom Applications.
• Build and maintain inbound and outbound integrations using REST APIs, JSON, Scripted REST APIs, and IntegrationHub.
• Configure and manage SSO integrations with external identity providers (e.g., Azure AD).
• Work with MID Server for integrations, discovery, and orchestration use cases.
• Develop and optimize solutions using Flow Designer, workflows, and automation capabilities.
• Customize forms, UI policies, client scripts, business rules, and Service Portal widgets.
• Maintain and enhance CMDB data quality and support ITOM capabilities like Discovery and Service Mapping.
• Develop and deploy custom applications using best practices and scoped application architecture.
• Troubleshoot platform issues, provide L2/L3 support, and ensure high availability and performance.
• Collaborate with cross-functional and global teams to gather requirements and deliver solutions.
• Participate in code reviews, release management, and platform upgrades.

What We're Looking For

• 3–5 years of hands-on ServiceNow development.
• Strong expertise in ITSM (Incident, Change, Problem, Request Management).
• CMDB & Asset Management fundamentals; ITOM (Discovery / Service Mapping – working knowledge preferred).
• Service Portal development (widgets, pages, UI customization).
• SPM (Strategic Portfolio Management) basics; Flow Designer and workflow automation; Custom Application development (Scoped Apps).
• SSO integration (SAML/OAuth, Azure AD preferred).
• MID Server setup and maintenance.
• Very strong expertise in integrations: REST APIs (Inbound & Outbound), JSON/XML handling, Scripted REST APIs, IntegrationHub spokes.
• Strong knowledge of ServiceNow platform architecture, Glide APIs, and JavaScript.
• Familiarity with Agile/Scrum methodologies.
• Certifications: CSA (Certified System Administrator) – Mandatory; CAD (Certified Application Developer) – Preferred; Certifications or exposure in CIS-ITSM/CIS-ITOM /CIS-SPM modules.

Nice to Have

• Certifications or exposure in CIS-ITSM/CIS-ITOM/CIS-SPM modules.
• CAD or additional ServiceNow certifications beyond CSA.
• Experience with enterprise-grade IT environments and additional cloud identity integrations.