ServiceNow Data Business Analyst (ID: 4067)

Job title: ServiceNow Data Business Analyst (ID: 4067)

As a ServiceNow Data Business Analyst, you will:

• Analyse business requirements and translate them into effective ServiceNow data and ITSM solutions.
• Work with ServiceNow products including CMDB, APM, CSDM, Platform Analytics, and ITOM.
• Engage with business stakeholders to understand requirements, challenges, and future-state needs.
• Recommend solutions aligned with ServiceNow Out-of-the-Box (OOTB) functionality and best practices.
• Contribute to the definition of the organization's ServiceNow data strategy, vision, and roadmap.
• Analyse existing processes, data structures, and ServiceNow capabilities to identify improvement opportunities.
• Collaborate with technical teams, architects, developers, and business stakeholders to define and implement appropriate solutions.
• Leverage experience from previous ServiceNow implementations to provide insights and recommend proven approaches.
• Stay up to date with ServiceNow innovations, new platform capabilities, and product developments.
• Support business stakeholders in understanding and adopting new ServiceNow capabilities and innovations.
• Contribute to improving data quality, governance, consistency, and usability across ServiceNow solutions.
• Support continuous improvement of ServiceNow processes, capabilities, and adoption practices.

What You Bring to the Table:

• 6–8 years of overall professional experience in IT Service Management, business analysis, ServiceNow consulting, or related areas.
• Strong hands-on experience with ServiceNow products and data-related capabilities.
• Proven experience with CMDB, APM, CSDM, Platform Analytics, and ITOM.
• Strong understanding of ServiceNow ITSM processes and platform capabilities.
• Experience gathering, analysing, and documenting business and functional requirements.
• Practical knowledge of ServiceNow OOTB functionality and best practices.
• Experience contributing to ServiceNow vision, strategy, roadmap, or transformation initiatives.
• Experience working with business and technical stakeholders in complex enterprise environments.
• Awareness of ServiceNow platform innovations and emerging capabilities.

You Should Possess the Ability To:

• Understand business requirements and translate them into ServiceNow functional and data requirements.
• Recommend solutions that maximize OOTB ServiceNow capabilities and minimize unnecessary customization.
• Analyse business processes and identify opportunities for ServiceNow-enabled improvements.
• Develop and communicate a clear ServiceNow data and platform vision.
• Advise stakeholders on appropriate ServiceNow modules, capabilities, and implementation approaches.
• Facilitate requirement-gathering sessions, workshops, and stakeholder discussions.
• Analyse data structures and support improvements in CMDB, CSDM, and ServiceNow data governance.
• Evaluate new ServiceNow innovations and identify relevant opportunities for business adoption.
• Explain complex ServiceNow concepts and capabilities clearly to both technical and non-technical stakeholders.
• Collaborate effectively with architects, developers, business analysts, and other cross-functional teams.
• Identify risks, dependencies, gaps, and improvement opportunities within ServiceNow implementations.
• Support organizational change and adoption of new ServiceNow capabilities.

What We Bring to the Table:

• The opportunity to work on ServiceNow ITSM, ITOM, and data transformation initiatives.
• Exposure to key ServiceNow capabilities including CMDB, APM, CSDM, Platform Analytics, and ITOM.
• Opportunities to contribute to ServiceNow strategy, data governance, process improvement, and platform adoption.
• An environment focused on ServiceNow best practices, innovation, and continuous improvement.
• Opportunities to work with evolving ServiceNow technologies and enterprise-level solutions.