About this role
ServiceNow CSM Developer
Our client, an elite ServiceNow partner, are hiring a skilled ServiceNow CSM Developer on a contract basis to join the team in Cambridge, MA. The successful candidate will be responsible to design, configure and implement ServiceNow CSM solutions.
Responsibilities
- Design, develop, and implement ServiceNow CSM solutions based on business requirements
- Configure workflows, forms, and service portals to optimize the customer service experience
- Customize CSM features, including case management, customer portals, and integrations
- Collaborate with stakeholders to gather technical requirements and provide tailored solutions
- Conduct system testing, troubleshooting, and performance tuning for CSM modules
- Provide ongoing technical support and maintenance for the ServiceNow CSM environment
- Skillset
- 3+ years of experience as a ServiceNow Developer, with a focus on CSM implementations
- Strong understanding of ServiceNow platform architecture and best practices
- Proven experience in configuring and customizing the CSM module, including case management, customer portals, and knowledge management
- Hands-on experience with ServiceNow Scripting, including JavaScript, and API integrations
- Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions
- Excellent communication skills and ability to work independently in a remote setting
Benefits
- Remote work opportunities
- Competitive salary