ServiceNow Consultant – ITSM & CMDB

We are currently looking for a ServiceNow Consultant – ITSM & CMDB to strengthen the Cronos Europa team.

As a member of the IT Operations team, you will contribute to the design, configuration, testing and continuous improvement of ServiceNow solutions supporting day-to-day IT service delivery. You will work closely with IT Operations and ServiceNow stakeholders to improve ITSM workflows, automation, CMDB reporting and operational processes.

Responsabilities:

• Gather operational requirements and design, configure or develop ServiceNow workflows and automations.

• Translate operational needs into clear user stories, requirements and technical specifications.

• Prepare configuration documentation, test cases and functional validation.

• Support testing, release preparation and post-deployment verification of ServiceNow enhancements.

• Troubleshoot existing workflows and contribute to the resolution of defects and technical issues.

• Identify repetitive tasks, process gaps and opportunities for automation and continuous improvement.

• Improve ticket routing, assignment, escalation, notifications and approval processes.

• Support the optimisation of Incident, Problem, Change and Request Management workflows.

• Design and maintain operational reports, dashboards and KPIs related to ITSM and CMDB activities.

• Assess CMDB data quality, including CI completeness, consistency, accuracy and relationships.

• Contribute to ITOM Discovery-related activities, including functional validation, documentation, knowledge transfer and transition to operations.

Technical skills:

• Proven hands-on experience with ServiceNow ITSM administration, configuration and/or development.

• Experience with Flow Designer, Business Rules and JavaScript, or equivalent ServiceNow platform capabilities.

• Good knowledge of ITIL-aligned Incident, Problem, Change and Request Management processes.

• Working knowledge of ServiceNow CMDB, including CI classes, attributes, relationships and reporting.

• Experience with development lifecycle activities, testing, pre-production validation and controlled release processes.

• Experience creating dashboards, operational KPIs and data-quality reports.

• Good understanding of enterprise infrastructure operations and IT service delivery.

• Ability to translate operational requirements into implementable technical specifications.

• Knowledge of ServiceNow ITOM Discovery, MID Servers, Discovery patterns, IRE and CSDM is an asset.

• ServiceNow certifications such as CSA, CIS-ITSM or CIS-Discovery are considered an advantage.

Profile:

• Approximately 3–5 years of relevant ServiceNow experience, or equivalent demonstrated expertise.

• Experience supporting IT Operations, infrastructure services or a managed-services / RUN environment.

• Strong analytical, troubleshooting, organisational and documentation skills.

• Ability to work autonomously and take ownership of assigned activities.

• Good communication and interpersonal skills, with the ability to collaborate with both technical and operational stakeholders.

• Proactive and continuous-improvement mindset.

• Professional proficiency in English is required; French is an advantage.

Why Cronos Group?

We’ll propose you:

• An attractive salary package.

• A good work-life balance environment.

• The assurance of working in cutting-edge technologies in an entrepreneurial spirit.

• The opportunity to develop your skills thanks to tailor-made training courses according to your needs.

• A good job in a friendly place.

If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos!