ServiceNow Capability Owner - ITAM & SPM

ServiceNow Capability Owner - ITAM & SPM

Date:

Sep 25, 2026

Location

Overland Park, KS, US

Cary, NC, US

Company:

Black & Veatch Family of Companies

Together, we own our company, our future, and our shared success.

As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of difference.

Company : Black & Veatch Corporation

Req Id : 117284

Opportunity Type : Staff

Relocation eligible : No

Full time/Part time : Full-Time

Project Only Hire : No

Visa Sponsorship Available: No

Why Black & Veatch?

At Black & Veatch, you’ll be part of work that matters—designing, creating, and building the infrastructure communities rely on every day, from concept through execution.

We care about how the work gets done as much as what we build. Safety is built into every decision, and people look out for each other—speaking up, collaborating, and doing the right thing because it affects real lives.

You’ll work alongside teams solving complex challenges and turning ideas into solutions that perform in the real world—gaining hands-on experience across projects, technologies, and disciplines.

Ownership shows up in how we work. We take responsibility for outcomes, follow through on commitments, and take pride in what we deliver. As a 100% employee-owned company, employees share in the long-term success we build together.

With flexible ways of working and meaningful development opportunities, you’ll build a career you can be proud to stand behind.

The Opportunity

We are seeking a ServiceNow Capability Owner to serve as the domain authority and product owner for the IT Asset Management (ITAM) and Strategic Portfolio Management (SPM) capabilities on the ServiceNow platform. ITAM covers Hardware Asset Management (HAM) and Software Asset Management (SAM). SPM covers demand, portfolio, resource management, and project financials. In this role, the Capability Owner is the product owner: a single accountable leader for the capability maturity, backlog health, prioritization, stakeholder alignment, and governance discipline of these domains.

This role owns capability outcomes, not configuration or development. You will define the roadmap, shape and prioritize the backlog, keep incoming requests on the correct governance path, and ensure platform investments translate into scalable, business-aligned results. You will partner closely with architects and developers to move work forward, while shielding the delivery team from direct, unmanaged stakeholder demands so they can protect delivery capacity.

As a Product Owner, you stand at the center of everything, translating business needs into actionable outcomes. Half your time is with the Scrum team, shaping stories, answering questions, joining sprint ceremonies, and making sure what is being built stays on track. The other half is with your stakeholders, gathering feedback, validating progress, and ensuring the solution actually fits the business.

As Black & Veatch accelerates its AI-native platform strategy, this role requires a strong understanding of ServiceNow's AI ecosystem, including Now Assist, Predictive Intelligence, Virtual Agent, and Generative AI capabilities. The Capability Owner will identify high-value AI use cases across asset and portfolio management, define requirements for AI-powered features, and drive adoption of intelligent automation across the ITAM and SPM workflows.

Scope

In scope: ITAM, including Hardware Asset Management and Software Asset Management; and SPM, including demand, portfolio, resource management, and project financials. Out of scope: ITSM, ITOM/CMDB, SecOps, and IRM. These domains are owned by separate Capability Owners. You will coordinate on cross-domain dependencies but will not carry delivery accountability for them.

Product Ownership & Capability Strategy

• Act as the domain authority and product owner for ITAM and SPM, accountable for capability maturity, outcomes, and enhancement of existing platform capabilities
• Define and execute the product strategy, roadmap, and vision for both domains, aligned to enterprise goals
• Own, groom, and prioritize the capability backlog across both domains; translate business needs into structured, high-quality user stories and acceptance criteria against a defined standard of ready
• Balance competing priorities across business value and outcomes, risk and compliance, and platform health and scalability

Key Responsibilities

• ServiceNow Platform Knowledge & Solution Alignment

• Apply strong, practical knowledge of ServiceNow core capabilities, Service Catalog, and the ITAM and SPM modules to shape fit-for-purpose solutions

• Define and maintain end-to-end business processes within both domains and their cross-domain touchpoints, including asset lifecycle, entitlement and compliance, demand intake, and portfolio and resource planning

• Bring technical fluency to discussions of architecture, API integrations, and data flow between ServiceNow and connected systems

• Drive standardization and alignment to out-of-the-box capabilities and platform-first design principles

• Lead AI capability enablement across the domains, identifying and prioritizing high-value use cases (Now Assist, Predictive Intelligence, Virtual Agent, AI Search), defining requirements for GenAI summarization, classification, routing, and conversational AI applied to asset and portfolio workflows, and ensuring responsible AI, data privacy, and governance alignment

• Agile Delivery & Scrum Team Collaboration

• Spend roughly half your time with the Scrum team, shaping stories, answering questions, joining sprint ceremonies (planning, refinement, review, retrospective), and keeping what is being built on track

• Direct work through architects, developers, and administrators you do not manage

• The delivery pod is partner-staffed; you own the what, the why, and the priority, and the pod owns the build

• Operate within Agile frameworks (Scrum, SAFe) and apply ITIL service management practices to backlog and process decisions

• Maintain backlog readiness and support Agile execution; coordinate UAT, release validation, and adoption readiness from an ownership and acceptance standpoint rather than hands-on build

• Stakeholder Management, Leadership & Team Mentoring

• Spend roughly the other half of your time with stakeholders, gathering feedback, validating progress, and ensuring the solution fits the business

• Primary interface between business stakeholders and the delivery team; facilitate workshops to gather, refine, and challenge requirements before they enter the backlog

• Partner across IT, procurement, vendor management, finance, security, and the PMO, where asset and portfolio decisions carry financial and compliance consequence

• Lead change and communication across a large, diverse group of stakeholders, routing incoming requests onto the correct governance path

• Mentor and guide technical team members, fostering a collaborative, high-performance culture, and shield developers and administrators from direct, unmanaged stakeholder asks to preserve delivery capacity

• Analytical Excellence & Value Realization

• Identify gaps, reduce complexity, and simplify without compromising requirements or standards

• Improve process maturity, automation, and adoption within the domains, working autonomously and across technology, data, and functional teams to deliver agreed outcomes

• Drive measurable results such as operational efficiency, cost optimization, and improved user experience

• Measurement & Executive Reporting

• Establish a baseline for each domain and define, track, and report KPIs that measure capability performance and value delivered, not activity

• Domain measures include license compliance posture, software spend visibility, hardware lifecycle currency, and reconciliation cadence and coverage for ITAM; and demand throughput, portfolio and resource data accuracy, and adoption for SPM

• Present complex technical concepts and roadmap decisions clearly to business leadership and executives, translating backlog outcomes into measurable value and business impact