About this role
ServiceNow Architect
Position Title: ServiceNow Architect Job Group: Professional & Scientific Required Minimum
Qualifications
- Bachelor’s degree and 5 years of related experience
Job Description:
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Information Technology Services (ITS) at Iowa State University is currently accepting applications for a ServiceNow Architect (Systems Analyst III) position. The ServiceNow Architect is responsible for the technical architecture, design, and ongoing improvement of the ServiceNow platform in support of ITS and university operational needs. This position provides technical leadership for platform design, integrations, workflow standards, automation solutions, AI enabled functionality, data governance, and complex problem resolution.
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This role works closely with analysts, developers, campus stakeholders, infrastructure teams, security, and ITS leadership to ensure ServiceNow is designed and maintained in a way that supports stable operations, consistent processes, and long term maintainability. The position also helps guide project work, reviews technical solutions, and supports platform decisions that affect multiple teams or services.
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The ServiceNow Architect is expected to understand the broader enterprise impact of platform decisions, help define technical direction, and ensure that work is aligned with operational needs, supportability, and university standards.
Preferred Qualifications:
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Bachelor's degree in management information systems or computer science
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Previous ServiceNow experience
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Experience mentoring developers
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Certification - ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in one or more modules, Certified Application Developer (CAD)
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Certified Technical Architect (CTA)
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For more information about Information Technology Services, please visit: Information Technology Services
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This position offers the opportunity for remote work but does require the employee to reside in the state of Iowa on or before the start of employment.
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Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.
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Appointment Type: Regular
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Number of Months Employed Per Year: 12 Month Work Period
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Time Type: Full time
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Pay Grade: PS811
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Original Posting Date: October 19, 2026
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Posting Close Date: October 25, 2026
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Job Requisition Number: R19990
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Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612.
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General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.