About this role
Job title: ServiceNow - Architect
About the Role The ServiceNow Architect will design, develop, and implement solutions on the ServiceNow platform aligned with enterprise standards. You will lead development across modules such as ITSM, HRSD, CSM, and custom applications to deliver scalable, integrated solutions that unlock data-driven insights.
What You'll Do
- Design, develop, and implement ServiceNow solutions aligned with enterprise standards.
- Lead development across modules such as ITSM, HRSD, CSM, and custom applications.
- Translate business requirements into scalable architectural solutions; drive platform enhancements, integrations, and automation initiatives.
- Provide advanced scripting expertise (Business Rules, Client Scripts, UI Policies, Flow Designer, etc.).
- Design and implement integrations using REST/SOAP APIs.
- Ensure adherence to ServiceNow best practices, security, and governance standards.
- Support incident resolution and production stability across the platform.
- Collaborate with cross-functional teams to deliver enterprise-wide solutions.
- Mentor junior developers and contribute to platform governance and standards.
What We're Looking For
- Minimum 10+ years of ServiceNow experience.
- Strong hands-on expertise in: ServiceNow Development & Administration; ITSM modules (Incident, Problem, Change); Service Catalog & Workflows; Integration Hub / APIs.
- Strong scripting skills (JavaScript, Glide APIs).
- Experience with CMDB, Discovery, Service Mapping.
- Flow Designer / Automation.
- Integration technologies (REST, SOAP).
- Experience working in Agile/Scrum environments.
- Strong communication and stakeholder management skills.
Nice to Have
- ServiceNow Certified System Administrator / Implementation Specialist.
- Experience with GenAI / AI integrations on ServiceNow.
- Experience with enterprise-wide platform governance.
- Exposure to multi-domain or domain separation environments.
Compensation & Benefits We offer industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic.