About this role
Service Technician / Repair Assistant – Power Tools
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 3 years
- Location Nairobi
- Job Field Engineering / Technical
Our client, a leading provider of professional power tools and equipment, is seeking a hands-on, technically competent and customer-focused Service Technician / Repair Assistant – Power Tools to support its After Sales Service operations.
Qualifications & Requirements
- Diploma in Electrical or Mechanical Engineering.
- Minimum of three (3) years of service experience in power tools repair.
- Valid motorcycle rider's licence.
- Good technical knowledge of electrical, mechanical and electronic power tools.
- Strong troubleshooting and diagnostic skills.
- Ability to use appropriate testing equipment and technical documentation.
- Ability to work effectively in both workshop and customer-site environments.
- Strong attention to detail and commitment to quality and safety.
- Good customer service and communication skills.
- Ability to work independently while supporting the wider service team.
Key Competencies
- Power Tools Repair & Maintenance
- Electrical & Mechanical Troubleshooting
- Technical Diagnosis & Fault Finding
- Preventive Maintenance
- Field Service Support
- Technical Documentation
- Quality & Safety Compliance
- Spare Parts Management
- Customer Service
- Attention to Detail
- Problem-Solving & Decision-Making
- Time Management & Efficiency
- Technical Communication
- Teamwork & Collaboration
Key Performance Indicators (KPIs)
- Repair turnaround time
- Number of tools repaired
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