About this role
Job title: Service Technician
About the Role We are seeking a team candidate with a carpentry background to assist with on-site customer service projects, with windows and doors installation experience a plus. You will work with the Service department to address customer service calls and repairs, delivering high-quality workmanship and a world-class customer experience on every visit.
What You'll Do
- Communicate effectively with the Service Department; gather required information to service the customer.
- Install, service or repair authorized product in customers’ homes with accuracy and workmanship.
- Manage and ensure adequate inventory of product, equipment and tools prior to on-site service.
- Trouble shoot and problem solve using carpentry skills and window and door installation knowledge to ensure satisfaction on first time visit.
- Interact and communicate well with customers.
- Exhibit professional appearance and conduct while providing a world-class customer experience.
- Ensure on-time arrival to daily customer appointments.
- Work safely and responsibly to avoid injuries, damage to property and loss of materials and equipment.
- Explain and provide detailed product operational instructions to customers.
- Clean debris in each home after all service and repair visits.
- Accurately complete necessary paperwork, including work orders, customer and vendor contracts.
What We're Looking For
- Minimum of 5 years of carpentry.
- Window and Door installation/service experience a plus.
- 3+ years of experience within a customer service/retail environment
- An acceptable driving record.
- Computer literate, as majority of paperwork is done electronically.
- Ability to communicate clearly through writing.
- Ability to follow procedures in any situation.
- Excellent customer service skills and natural desire to make a customer happy
- Flexible, fast-paced and copes well under pressure
- Commitment to personal and professional standards of excellence
- An ability to deescalate situations while meeting with a customer in person.
Nice to Have
- Window and Door installation/service experience (nice to have)
Compensation & Benefits
- Salary: competitive; bonus potential based on skills and qualifications; comprehensive benefits package.