About this role
Job title: Service Technician
About the Role This field service role responds to on-site warranty and service requests for windows and doors in Warner Robins, GA. You will assess issues, repair or replace parts, and collaborate with customers and teammates to ensure proper functioning and excellent service.
What You'll Do
- Provide service performance and address warranty issues with windows and doors
- Troubleshoot jobs by manually fixing issues on-site and assisting with customer needs
- Ensure customer satisfaction while addressing problems
- Replace defective parts and help customers when windows aren't working properly
- Diagnose issues on windows and doors such as water infiltration, bowed panels, interlock issues etc.
What We're Looking For
- 3-5 years of experience installing windows and doors
- Custom window and door installation knowledge
- Thorough experience with using a metal brake and caulking
- Familiarity with and able to do some minor trim work around windows and patio doors both inside and out
- Customer service experience with job troubleshooting as a key component
- Good computer skills
- Excellent communication skills with the ability to build quick rapport
Compensation & Benefits
- Competitive pay of $23-$25 hourly
- Company vehicle and tools provided (Personal vehicle will need to be used for max 90 days. Competitive Vehicle allowance and gas card will be provided)
- iPad
- $75 cellphone reimbursement
- 401k with company match
- Medical, vision, dental, and supplemental life insurance
- PTO - vacation, sick, and holiday pay
- Access to Employee Perks Program
- Student Loan Reimbursement Program