About this role

Service Technician - Northern BC

This position is responsible to ensure that customer’s on-site dental equipment is operating properly. Work mainly focuses on troubleshooting and repairing of equipment, as well as supporting the installation of equipment and the sales of maintenance contracts.

TERRITORY - NORTHERN BC

DUTIES & RESPONSIBILITIES

Maintain a high level of client service by
Responding promptly to service requests
Following through on commitments to customers and internal colleagues
Listening to customer issues
Communicating client service information with the Sales Representatives and the Service Coordinators
Completing work orders
Maintaining appropriate tools, supplies and parts within vehicle

Maintain client equipment by

Documenting equipment issues and completed repairs
Diagnosing equipment issues and arranging for required parts, supplies or tools
Communicating equipment issues and recommended repairs to the customers
Adjusting, repairing or calibrating equipment based on manufacturer’s specifications
Following through on maintenance contracts

Supports new equipment installations by

Providing follow up support within committed timelines
Verifying equipment is set to manufacturer’s specifications
Selling maintenance contracts

Maintain a safe and respectful environment by

Reporting incidents, injuries or near misses
Conducting oneself in accordance with Sinclair’s policies
Participating in ongoing educational programs

Qualification & Skill Requirements

Dental Equipment Manufacturer certification training a huge asset
Certification, Diploma or Degree in mechanical, electrical, small machine repair etc. is an asset
Minimum of 3 years’ experience repairing equipment
Experience in mechanical, electrical, electronic, pneumatic, hydraulic and/or plumbing
Excellent customer service skills
Aptitude for problem solving
Able to prioritize and organize work schedule with limited supervision
Strong verbal and written communication skills

Position Specific Requirements

Daily travel between dentists’ offices throughout the territory
Valid Canadian or equivalent driver’s license and a good driving record
Available to work evening and weekends to support emergency call outs
Periodically required to travel overnight to provide support to clients
Able to lift heavy equipment (up to 50 lbs.)
Manual dexterity to operate hand and small power tools

The anticipated salary range for this position: $54,200.00 - $81,200.00 Annual

This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

Medline Canada, Corporation is proud to be an equal opportunity employer.

About Medline Canada

Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care.

Our Commitment to Diversity and Inclusivity

Medline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons.

Our commitment to Accessibility

Medline Canada is committed to the principles of the accessibility in Canada. We endeavor to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact HRCanada at medline.com.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Why work here?

Through our culture of belonging, our agile and resilient global team is determined to get our customers exactly what they need, at the right time, every time. If you’re a self-starter, eager to grow your career within a high-performing environment, this is the place for you.

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About Us

Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care. Through its broad product portfolio, resilient supply chain and leading clinical solutions, Medline helps healthcare providers improve their clinical, financial and operational outcomes. Headquartered in Northfield, Illinois, the company employs more than 43,000 people worldwide and operates in more than 100 countries and territories. To learn more about how Medline makes healthcare run better, visit www.medline.com.

Service Technician - Northern BC

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