Service Technician

Service Technician – Monroe, Michigan

DISHER is currently partnering with a leading manufacturer of underwater pelletizers to find a Service Technician to add to their growing team! This person will be responsible for completing repairs and installations in a safe and timely manner. The ideal candidate will work both independently and collaboratively to ensure equipment performance meets high-quality standards. This role offers the opportunity to travel, troubleshoot complex systems, and support cutting-edge manufacturing operations.

What it's like to work here:

Our partners are innovative and passionate about the high-quality technology that they produce. Joining this team will allow you to provide excellent service for customers in North America while being backed by a global company. This company has aggressive growth goals and would love for you to be apart of their success.

What you will get to do:

• Conduct independent and collaborative lab trials and process tests in the technical center (e.g., underwater pelletizer process, vibration drying, air pelletizer) using customer and internal materials.

• Prepare, monitor, and document test runs and data (throughput, pellet quality, temperature, energy consumption, equipment performance).

• Support equipment setup, calibration, start-ups, and performance verification of pelletizing systems, dryers, screen changers, and related equipment.

• Perform preventative maintenance, inspections, troubleshooting, and repair of mechanical and electrical components.

• Execute remote diagnostics and maintenance support via phone, email, video conferencing, or remote access.

• Work collaboratively with the service team to plan, schedule, and execute customer service calls, installations, upgrades, preventative maintenance, and training.

• Interpret and analyze process data to provide technical insights, identify performance trends, and recommend process/design optimizations.

• Lead root cause analyses of recurring issues and implement corrective or preventive actions to enhance system reliability.

• Mentor and support technical and sales teams, providing guidance in system operation, maintenance practices, and safe procedures.

• Maintain spare parts inventory control and coordinate parts preparation and logistics for service visits.

• Contribute to technical training programs for internal teams and customers, developing materials and hands-on sessions.

• Uphold safety, quality, and environmental standards in all lab and service operations.

• Properly use and maintain company-provided hand tools, power tools, and diagnostic equipment.

• Maintain work areas, tools, and equipment in a clean, orderly, and safe manner.

• Complete required service reports, inspection forms, expense reports, and technical documentation.

• Diagnose and troubleshoot equipment problems using customer descriptions and technical observations.

• Establish professional, lasting, and cooperative customer relationships.

• Promote the company's products and services through positive, knowledgeable interactions.

• Perform other related duties as assigned.

What will make you successful:

• Associate's degree, technical certification (mechanical, electrical, mechatronics, industrial maintenance), or equivalent work experience (3+ years).

• Previous internship, co-op, apprenticeship, or hands-on project experience in industrial settings.

• Familiarity with industrial machinery and manufacturing environments.

• High-voltage, multi-phase electrical systems – demonstrated working knowledge and troubleshooting capability.

• 24V DC control circuits – ability to diagnose and repair.

• Solid knowledge of mechanical components (bearings, shafts, motors, gearboxes, fasteners, pumps, valves, seals).

• Working knowledge of electrical, pneumatic, and hydraulic systems.

• Proficient use of hand tools, power tools, torque wrenches, multimeters, and precision measuring instruments.

• Ability to interpret schematics, equipment manuals, and troubleshooting guides.

• Solid understanding of industrial safety practices, including Lockout/Tagout (LOTO).

• PLC software and programmable controllers – familiarity preferred but not required.

• Good computer skills; CRM and service management software proficiency a plus.

• Ability to diagnose and solve problems based on customers' non-technical descriptions and machine observations.

• Self-motivated with high sense of responsibility and initiative.

• Reliable with attention to accuracy and good organizational skills.

• Excellent customer service and communication skills.

• Ability to work independently and collaboratively in team settings.

• Willingness and ability to travel (mainly in North America) up to 75% of the time.

• Willingness and ability to travel to Austria for training/education.

• Valid driver's license; valid or obtainable passport.

• Forklift or overhead crane experience is an advantage but not required.

Physical Demands

• Prolonged periods sitting, standing, and walking.

• Must be able to lift up to 50 pounds at a time.

• Must be able to work safely in a noisy environment.

• Must be able to work in a hot environment.

• Approximately 2 weeks per month at customer installations.

• Approximately 1-2 weeks per month in Monroe, MI conducting lab trials and visiting customers.