About this role
About the Role CNH Industrial is seeking a Service Technical & Training Specialist – Harvesters to support dealer technicians and deliver technical training across Australia and New Zealand. The role is designed for someone with strong hands-on harvester experience who can escalate technical issues, provide training, and contribute to product improvements at a regional level, with travel focused on training delivery. What You'll Do
- Serve as the technical escalation point for harvester products, with a focus on grape, forage, and sugarcane harvesters.
- Support dealer technicians with advanced remote and structured diagnosis of complex harvester issues.
- Identify and track emerging product concerns, escalating through established processes to support timely and proactive resolution.
- Provide detailed product performance feedback and contribute to market reporting and Product Improvement Programs.
- Develop and deliver structured technical training programs for dealer technicians across Australia and New Zealand.
- Travel primarily for scheduled training delivery, with additional dealer visits, field days and selected customer engagements to reinforce learning and strengthen technical capability in the field.
- Collaborate closely with field teams, product specialists and dealers to continuously improve harvester support outcomes. What We're Looking For
- Strong hands-on harvester experience, including grape, forage and sugarcane harvesters.
- Experience supporting dealer technicians with advanced remote diagnostics and structured troubleshooting.
- Ability to identify and escalate product concerns and contribute to Product Improvement Programs.
- Experience developing and delivering structured technical training programs across Australia and New Zealand.
- Willingness to travel across ANZ for training delivery and field engagements.
- Collaborative mindset with ability to work with field teams, product specialists and dealers to improve outcomes.