About this role
About the Role The Service Technical Specialist provides product technical support to CNH Employees & Dealers within the North American Product Support organization, focusing on product competencies such as High horsepower tractors & engines, Crop production, harvesting & application, and Medium/low horsepower tractors & hay tools. What You'll Do
- Answer technical questions from CNH dealers, or from CNH Field Service staff, using personal knowledge, product training, experience, and reference sources in a timely manner.
- Act as "product expert" on assigned products to diagnose and troubleshoot equipment problems.
- Use mechanical, hydraulic, and electronic test equipment to interpret fault codes and operating parameters for acceptable product performance.
- Communicate efficiently with CNH dealer personnel via contact management system, written communication, or phone support.
- Provide solutions consistent with CNH objectives while considering repair costs.
- Maintain positive relationships with Engineering and Technical Publications employees.
- Provide regular feedback on current issues dealers are experiencing with CNH equipment.
- Document all technical questions and data to be used for future reference by other Service Technical Specialists. What We're Looking For
- Strong knowledge of CNH product lines and systems across the relevant competencies (high HP tractors & engines; crop production, harvesting & application; medium/low HP tractors & hay tools).
- Experience diagnosing and troubleshooting equipment problems using mechanical, hydraulic, and electronic testing tools; interpreting fault codes and performance parameters.
- Ability to communicate effectively with dealers and field staff, and to document information for knowledge bases.
- Ability to collaborate with Engineering and Technical Publications teams; proactive problem-solving orientation.