About this role
About the Role At Humboldt Ford in Winnemucca, this role supports the service department's day-to-day operations and helps manage key Ford programs in the local market. It emphasizes customer-focused service, teamwork, and growth opportunities within a reputable dealership. This is a hands-on, in-person role that requires strong communication and the ability to handle multiple tasks. What You'll Do
- Assisting Service Advisors with checking in customers and their vehicles.
- Help customers setting appointments, verify parts for appointment and reminder calls.
- Managing Ford CX Experience program for Pick-up, Delivery and Remote Service.
- Various other responsibilities to assist service advisors in providing an excellent customer experience.
- Strive to make sure that every customer is satisfied with the level of service offered by the dealership.
- Strong interaction/communication with service team, technicians and management. What We're Looking For
- Valid Driver’s License
- Team player attitude
- Customer service oriented
- Excellent follow through skills
- Previous Customer Service experience
- Must be able to pass a background check and drug test
- Be able to lift 50+ pounds
- Be able to be on your feet for long periods of time
- We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin. Compensation & Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan with matching contributions
- Life insurance
- Paid vacation
- Eight paid holidays
- Profit sharing