About this role
Key Outputs
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Lead and manage the service support function for the region.
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Manage warranty administration, service support processes and service governance.
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Support field service and workshop operations to achieve productivity and customer satisfaction targets.
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Drive service compliance, quality, WIP management and reporting.
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Manage and report on all key service deliverables, including all KPIs, attributes and safety
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Ensure all relevant policies procedures, and guidelines e.g. warranty, IEVM, quality checklists, etc are applied
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Utilise appropriate processes (SOR, service excellence, quality systems – ISO & contamination control, etc.) to regularly review and report on service operational team performance
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Utilise appropriate processes such as succession planning, PM & L&D to develop and grow team and self
Qualification, Experience and Competencies
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Qualified Artisan or Applicable Engineering Diploma / Degree
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Minimum 5 years management experience in the customer interface (managing a section or site)
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Basic management qualification
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Proficient in MS Project and other MS Office programs,
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Warranty and quality admin experience
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Willingness to travel
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Medically fit
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Code EB drivers’ licence
Key Responsibilities
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Achievement of a team environment that enables maximum productivity and profitability (includes management of HR value chain)
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Performance management of regional team
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Competency development of regional team
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Staffing and safety of regional team and environment
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Achievement of regional / value stream service team financial targets and key performance indicators (KPI’s)