Service & Support Engineer

Service & Support Engineer

Renishaw is a global technology company with core skills in measurement, motion control, healthcare, spectroscopy and additive manufacturing products. We are looking to recruit a Service and Support Engineer. Based out of the West Dundee, IL office, travel expectations for this role typically exceed 75%. This is an excellent opportunity to use your technical knowledge along with interpersonal skills to deliver service, advice and support to include the installation, maintenance and repair of Renishaw’s innovative 3D Additive Manufacturing products. You will help ensure coverage of our customer base and maintain Renishaw’s reputation for high quality service and response.

Principal Duties & Responsibilities Assist customer on site specific location preparations. Installation, commissioning of new machines & ancillary equipment at customer site. General safety, operation and maintenance training. Perform specified preventive maintenance task. Diagnose and complete recommended repairs and replace wear and spare parts Troubleshoot electrical and mechanical problems/equipment failures and determine solution. Assist in the organization of required spare parts or other necessities prior to service intervention. Produce detailed reports to client and Renishaw including: Service, Time and Expense Reports. Provide telephone and email customer and team support for troubleshooting and ordering parts. Assist solution center in testing, operation and customer acceptance steps of equipment. Complete travel arrangements on most cost and time effective terms. Travel up to 90% domestically. Other Duties as Assigned or Requested

Qualifications

• Education and Experience: Minimum

• Associates or Technical College, mechanical, electrical or automation engineering degree or

• Up to 2 years of related field service experience in additive manufacturing or CNC machining. (Equivalent combination of education and experience)

• This position may require the use of, and access to, ITAR controlled data. The applicant must demonstrate eligibility to use and access such ITAR controlled data. The purpose of this requirement is to ensure compliance with U.S. export control laws.

• Education and Experience: Preferred

• Knowledge and experience with Renishaw or other similar Additive Products.

• Ability to understand and comprehend engineering principles

• Understanding of electronic and mechanical principles

• Strong trouble shooting skills

• Understanding of GD&T (Geometric Dimensioning and Tolerancing)

• Information Technology aptitude

• Strong mathematical skills i.e. Trigonometry

• Ability to work in a "hands-on" environment, tinkering and hacking to build innovative solutions

• Knowledge, Skills and Abilities, Competencies

• Troubleshooting and Identification of malfunctions in advanced technical systems

• Manual dexterity with the physical ability to install products in a normal production environment

• Interpersonal skills

• Verbal

• Written

• Conflict-management

• Read and understand electrical, pneumatic and hydraulic schematics.

• Read and understand mechanical assembly drawings & instructions.

• Experience in assembly of mechanical & electrical mid-size capital equipment (CNC mill, lathes, Plastic Extrusion, Roboteers, Automotive manufacturing cells)

• Experience with electrical low and high voltage equipment.

• Usage of electrical measurement equipment.

• Excellent computer skills (hardware & software for machine specific applications.

• Power User level knowledge in Microsoft products (Excel, Word and PowerPoint).

• Ability to work with minimal supervision in a fast-paced environment.

• Must be able to multitask and work in a deadline driven environment.

• Strong time management skills.

• Speak effectively to customers or employees of organizations.

• Apply common sense to carry out instructions furnished in written, oral, or diagram form.

• Self-motivated, driven to learn and understand the products and tools.

• Valid driving license

• Compensation Range (Annual)

• $85,000 to $95,000(depending on level and location)

• In an effort to comply with local legislation, as well as to provide greater transparency to candidates regarding cash compensation, Renishaw sets standard pay ranges for all U.S.-based roles as established by job function, level, and geographic location. Final offer amounts are determined by multiple factors, including candidate experience and expertise, as well as geographic location, and may vary from the amounts listed above.

• Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Affirmative action employer of minorities, females, veterans, and individuals with disabilities.

• Benefits Renishaw offers a competitive, comprehensive benefits package for employees including health, dental and vision benefits, a 401K plan with company match, flexible spending accounts, life insurance, short- and long-term disability, vacation and personal time, paid company holidays and an employee assistance program.

• Employment Type:Regular

• Time Type:Full time

• Requisition Number:R9528 Service & Support Engineer (Open)

• About UsRenishaw is a FTSE 250 global engineering and scientific technology company, with core skills in measurement, motion control, additive manufacturing, healthcare, spectroscopy and manufacturing. We supply products and services that push the boundaries of what is possible in applications as diverse as jet engine and wind turbine manufacture, through to dentistry and brain surgery. We are also a world leader in the field of metal additive manufacturing (also referred to as 3D printing), where we design and make industrial machines that ‘print' parts from metal powder.

• We currently have 77 offices in 36 countries, with around 5,200 employees worldwide. Over 3,000 people are employed within the UK where we carry out the majority of our research and development, and manufacturing.

• With a global presence in a broad range of sectors, we aim to ensure that our workforce reflects the diverse global communities we serve. Every year we welcome a wide range of new employees, from apprentices to experienced professionals. By joining Renishaw you will be making a difference to the world in which we live, in a global company that encourages innovation and personal achievement.

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• Our people help us to pursue this purpose so that we can continue to be a world leader in precision technology and deliver on our vision to innovate and transform capabilities in manufacturing, science and healthcare through unparalleled levels of precision, productivity and practicality.

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