About this role
Overview
GEA Heating & Refrigeration is looking for a Service Support Engineer (m/w/d) for Kälte- und Wärmepumpentechnik. The role is nationwide in Germany, with location in Berlin, and there is the possibility of remote work within Germany. You will work with industrial refrigeration and large heat pumps that support production processes, joining a team that values sustainability, advanced technology, and collaboration.
Responsibilities
- Analyze complex fault patterns on industrial refrigeration and heat pump systems and perform root-cause analysis of compressor failures, performance issues, and control faults
- Evaluate operating data, log files, trend records, as well as pressure, temperature, current, and performance values to derive appropriate actions
- Provide technical support to service partners and technicians for escalated service cases, commissioning, and on-site fault events
- Deliver phone and digital remote support, including evaluation of measurement results, service reports, and recommended actions
- Advise on products and solutions and handle, analyze, and assess damage, warranty, and goodwill cases
- Plan, supervise, monitor, and document service projects, repair actions, and on-site findings
- Assess the technical and economic viability of service activities, components, and assemblies, and calculate project costs
- Create technical service information, troubleshooting guides, and knowledge base content; support product improvements and field tests
Requirements
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Completed technical training with further qualification as a technician or master craftsman, or a technical university studies in engineering, or comparable qualification
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Several years of professional experience in industrial refrigeration, air conditioning, heat pumps, or compressor technology
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Strong diagnostic and fault-analysis skills for technical systems
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Proficient in Microsoft 365; experience with ERP or service-management systems, ideally SAP and PSI Penta
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Independent, organized, and solution-oriented work style
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High customer and service orientation with strong communication skills in a technical environment
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Willingness to travel occasionally within the DACH region and to participate in a rotating 24/7 on-call schedule
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Very good German and good English language skills, both written and spoken
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We offer
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A permanent contract under a collective agreement with a 35-hour workweek
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30 vacation days plus an additional day off for volunteering
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An engaging, international technology environment focused on industrial cooling and heat pump systems
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A motivated international team with energy and passion for technology
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Individual development and advancement opportunities
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Various employee benefits and subsidies